Training Resources’ Shipping Policy

All resources ordered from us, either via the internet, by phone, or by mail, will
generally be shipped within 3 business days. Because we are a very small organization,
occasionally extenuating circumstances may necessitate a slight delay, but the vast
majority of our resources orders are shipped within the 3 business day timeframe.

If your order needs to be rushed, please call us (636-789-4522) and we will do our
best to accommodate. (Extra charges may apply.)

Training Resources’ Return Policy

The resources we create, our books, etc., offer significant substance and
practicality. Additionally, we carefully select a few outside resources that
offer the same quality we demand from our own products. Because of this, we
believe you will be more than satisfied with anything you order from our
organization. However, there are times when items arrive damaged, defective or
incorrectly shipped. In these rare cases, we are more than happy to replace them
for you.

Return Policy for U.S. Customers:

1. You may return any damaged, defective or incorrectly shipped item within
30 days by way of the U.S. Postal Service and we will ship a replacement and
reimburse you for postage.

2. Any item with which you are not satisfied (not as expected, arrived too
late, etc.), if returned within 30 days and received back by us in salable
condition, will be issued an exchange or refund for the merchandise cost only.

3. Unopened computer software, videos, DVDs or other media may be returned
for refund as per 1 or 2 above. If opened, they may be returned only for
replacement with the same item.

4. Any return not complying with the above policy will be subject to a
significant restocking fee at our discretion.

Ship your return prepaid via U.S. Postal Service only to:

Returns, Training Resources, Inc., 65 Shepherd’s Way, Hillsboro MO 63050

Please allow up to 3 weeks for a return to be received and processed. If you
are expecting a return shipment, please allow an additional week.

For other questions or for returns from outside the U.S., please call